We talk about a question from a customer who is actually here on the island of Oahu. He had become increasingly uncomfortable with using the concierge services located in the lobby of his hotel. He observed that the concierge really didn’t seem like the concierge and that they were trying to promote only certain tourers that it was obvious they were getting a profit from. He called and asked for some advice. We discussed the difference between a real concierge and the hotel activity desks that you find in most of the lobbies of the hotels in Hawaii.


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