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Hawaii Visitor Satisfaction is Tops

It’s official: Hawaii does a great job taking care of its visitors!

The Hawaiian Islands recently received top honors at the TravelAge West WAVE (Western Agents’ Votes of Excellence) Awards for “Destination with the Highest Client Satisfaction, USA” and “Tourism Board Providing the Best Travel Agent Support.” The Hawaii Visitors and Convention Bureau (HVCB) accepted the awards on June 11 in Marina Del Rey, Calif.

The competition was stiff, too. Hawaii beat out California, Florida, Las Vegas and New York City in the Highest Client Satisfaction category. And, The Aloha State won over Travel Alberta, Tourism Ireland, Jamaica Tourist Board, and Mexico Tourism Board in the Best Travel Agent Support category.

“This recognition by the editors and readers of TravelAge West is a testament to the high quality of service that the HVCB and travel industry partners provide on a daily basis throughout the year,” said George Szigeti, president and CEO of the Hawaii Tourism Authority. “The Hawaiian Islands continue to deliver on its promise as a destination of remarkable experiences and beauty, and I’d like to thank our visitor industry for all of their hard work year after year.”

The raters used product-analysis, on-site visits, and surveys to decide the winner.

Other businesses associated with Hawaii visitor satisfaction were also honored, including:

  • Pleasant Holidays for “Tour Operator Providing the Best Travel Agent Support”
  • ​Pleasant Holidays for “Best Tour Operator, Hawaii”
  • The Fairmont Kea Lani (Maui) for “Best New Resort or Major Renovation, Hawaii”
  • Starwood Hotels and Resorts Hawaii for “Best Hotel Chain, Hawaii”

“The work our travel trade team has accomplished in the last 12 months continues to exceed expectations and reset the bar on delivering unparalleled service to our valued travel agent partners,” said John Monahan, HVCB president and CEO. “We’ve completely revamped our travel agent online resource center and Hawaii destination training program to ensure agents are equipped with the most compelling information about the islands to help their clients plan the most memorable vacations. We accept these accolades on behalf of our marketing partners and the entire hospitality industry in Hawaii whose support make it possible.”

Review methods included product analysis, on-site visits, a survey of a select group of travel agents and online research.

Hawaii received three 2015 Editor’s Pick Awards in the categories of “Destination with the Highest Client Satisfaction, USA,” “Tourism Board Providing the Best Travel Agent Support,” and “Best Beach Destination for Romance Vacation.”

Hawaii also won for "Best Beach Destination for Romance Vacation."

“This is the 10th annual WAVE awards, and it’s our biggest yet,” said Shapiro. “Our editors worked hard to include the top travel companies in our Editor’s Picks, and travel agents in the West made sure to acknowledge their favorite suppliers out of that list. These companies truly are the best of the best.”

With its extraordinary scenery, friendly locals, and deep-rooted culture, t’s not hard to understand why Hawaii visitor satisfaction is the best in the west, but it’s nice to know our visitors are satisfied customers!

Posted by: Bruce Fisher on Aug 20, 2015