April 5th, 2008
Mahalo…Thank you
My blog today is in honor of all Hawaii visitors who have been affected by Aloha Airlines and ATA Airlines shutting down and leaving them stranded either in Hawaii or their home cities.
The news was of a great shock to me and my colleagues in the travel business here in Hawaii and across the mainland.
Our 1st response or emotion would be.. "is my client affected" and then we hustle thru all our files and see who we need to call and what we need to do to help you.
Your patience and true understanding that this was a situation way beyond our control and nothing we would ever want to happen to any traveler was amazing.
You had to miss work, you had to make personal family arrangements, you needed to pay extra monies on new tickets and many other inconvenience things that would cause you to be stressed and upset. But from all those that I helped and I believe it’s the same for most of us in this business that the traveler (passengers) affected shined with an awesome character of patience and understanding.
Visitor’s of any destination saves up for a trip, earns valuable vacation time to take a well needed vacation, plans a wedding or honeymoon, plans a celebration…what ever the reason is, that traveler never anticipates something like this to happen and that’s why I honor everyone of you for your patience and understanding. Mahalo (Thank you)
Also big Mahalo to the other airlines who stepped up big time to help stranded travelers get back home. I am sure your travel agent express their appreciation for supporting their business, if they don’t, I say Mahalo (Thank you). You are valuable to us. You have many options out their to book travel, but you choose to trust us and book with us.
Mahalo (Thank you)!!!!
Lisa Zablan Hawaii Aloha Travel