Terms And Conditions

Terms and Conditions

Refund and Cancellation policy

You acknowledge that the Hawaii Aloha Companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the Hawaii Aloha Companies and the facilitation fee retained by Hawaii Aloha Inc to compensate us for our services. You authorize the Hawaii Aloha Companies to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, and service fees. You agree that your credit card will be charged by the Hawaii Aloha Companies for the total reservation price. Upon submitting your reservation request you authorize the Hawaii Aloha Companies to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

You acknowledge that Hawaii Aloha Inc does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that the Hawaii Aloha Companies pay to the hotel supplier in connection with your hotel reservations. The hotel suppliers invoice the Hawaii Aloha Companies for tax amounts. The Hotel suppliers remit applicable taxes to the applicable taxing jurisdictions. Hawaii Aloha Inc does not act as co-vendor with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by the Hawaii Aloha Companies to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain our service fees as compensation in servicing your travel reservation. Our service fees vary based on the amount and type of hotel reservation.

You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival), you will be subject to a charge of applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with Hawaii Aloha Inc no later than the date of the first night of the reservation to prevent cancellation of your reservation. You must make refund requests for no-shows or early checkouts within 60 days after checkout.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

Responsibility:

The airlines, and the operators of these vacation packages, issue tickets and coupons covering transportation, hotel accommodations and other services and facilities only as agents for such other companies as furnish such services and facilities, and neither they nor their subagents shall be held liable for loss or damage or injury to property, or injury to person, caused by reason of any defect or negligence by any other transportation company, any hotel, any agency or any other such party providing such services. The airlines and the operators reserve the right to withdraw any vacation package at any time and to make such changes and alterations as may be found necessary for the proper handling of said vacation packages. The airlines are not liable for any claim of whatsoever nature arising out of, or in connection with, carriage or other service or features, or otherwise, performed or occurring in connection with these vacation packages, except as the condition of contract on the passenger ticket issued in conjunction with these vacation packages provide, or in accordance with its obligation to warrant appropriate refunds under the vacation warranty contained in this web page.

Limitation Of Liability:

By booking with Hawaii Aloha Travel you acknowledge that in any event Hawaii Aloha Travel will not be liable for any consequential damages and the extent of Hawaii Aloha Travel' liability shall never exceed the amount you actually paid to Hawaii Aloha Travel. The services of any ARC or IATA Carrier may be used in connection with these tours.

All Prices Are Subject To Change Without Notice:

In the event that the service or accommodations described in this web page cannot be provided due to delays or other causes beyond the control of Hawaii Aloha Travel, Hawaii Aloha Travel will try, but shall not be required, to provide comparable services or accommodations. Hawaii Aloha Travel reserves the right to alter itineraries if it should become necessary or desirable. Hawaii Aloha Travel also reserves the right to cancel the tour prior to departure. In such a case, full refund of all payments will constitute full settlement with the tour participant. The cost of these tours is based on rates (quoted by service providers and current at time of entry), tariffs and cost of services to be provided and is subject to adjustment prior to departure date. Payment of the required deposit or any partial or full payment for a reservation on a Hawaii Aloha Travel package constitutes consent to all provisions, conditions and general information contained on this web site. The terms and conditions of Hawaii Aloha Travel may not be altered or modified without the express written consent of a corporate officer of Hawaii Aloha Travel, 377 Keahoke Street D-10 Honolulu HAwaii 96825. All terms and conditions of Hawaii Aloha Travel shall be governed by the laws of and in the state of HAwaii and New Mwxico.

Deposits and Payments:

Your reservation is confirmed upon our receipt of a deposit of $50 ($100 for
travel between December 15th and January 6th) per person, and, if you36 choose, the non-refundable waiver. We must receive your deposit within 736 days of verbal confirmation to hold your reservation.36 36 Final payment -- Final payment is due in our office 35 days prior to36 departure, 60 days prior if traveling between December 15th and January 6th.36 Late bookings -- Late bookings are accepted up to the day of departure if36 permitted by the air carrier's rules, subject only to space availability. NO36 EXTRA CHARGE FOR LATE BOOKINGS.36 Documents -- Documents will normally be issued 21 days prior to departure.36 Documents delayed because of late payment or late booking will require36 payment of special shipping and handling charges.36 Prices Guarantee -- Hawaii Aloha Travel guarantees prices upon receipt of36 full payment. There is no "grace period." We therefore recommend you pay in36 full as soon as possible to guarantee the price. Prior to our receipt of36 full payment prices may be increased without notice. Hawaii Aloha Travel36 also reserves the right to increase prices due to errors or misprints.36 Refunds -- Application for refund must be made in writing within 30 days of36 scheduled return, and must be accompanied by all negotiable tour vouchers36 and air tickets.

Changes and Cancellations (If You Did Not Purchase The Waiver):

Cancellation is defined as a change to the departure date, a change in name, a reduction to the number in the party, and/or termination of the entire trip. All other changes to a reservation constitute a change. All changes are subject to availability. If air tickets have been issued, all exchange or cancel penalties imposed by the airline will apply. Cancellation and change charges are assessed to compensate us for the costs of managing your travel arrangements and the risk we may not be able to sell this space to someone else. Any cancellation refunds you are entitled to will be automatically processed within 21 days of your cancellation. Note: Credit card refunds typically take longer and may be subject to processing fees imposed by the airlines. Number of days prior to departure Cancellation fees per person Change fees per booking No documents issued and 35 or more days $50.00 FREE Documents issued or less than 35 days $50.00 plus applicable air/hotel penalties $50.00 plus applicable air/hotel penalties Traveling 12/15-1/6 $100.00 plus applicable air/hotel penalties $50.00 plus applicable air/hotel penalties No refunds for services you decline to use the day of departure or after. A $30 fee will be imposed on credit card chargebacks, returned checks, and changes to form of payment after payment is applied. In addition to the preceding cancellation charges, an additional charge will be assessed to cover penalties imposed by airlines on special fare ticket refunds ($100 to 100% of fare) and penalties imposed by hotels. You can avoid change and cancellation penalties by purchasing a change/cancellation waiver.

Your Funds Are Protected:

Hawaii Aloha Travel's wholsaler is a USTOA Active Member tour operator. A prime goal of USTOA is to help protect the consumer against loss arising from bankruptcy or insolvency of an Active Member tour operator. USTOA's $1 Million Consumer Protection Plan was designed to ensure the financial strength and stability of each Active Member company and demonstrates a firm commitment to protecting consumers. The $1 Million Consumer Protection Plan requires each USTOA Active Member company to post $1 million in security in the form of a bond, letter of credit or certificate of deposit. The security, to be held by USTOA, is solely for use in reimbursing consumers for tour payments or deposits lost in the event of a USTOA Active Member bankruptcy, a USTOA Active Member insolvency, or failure of a USTOA Active Member company to refund consumer deposits or payments within 120 days following the cancellation or total non-performance of a tour(s) or vacation package(s).