Comments on: Did Hawaiian Airlines try to pull a “fast one” On their website? http://www.hawaii-aloha.com/blog/2008/05/15/did-hawaiian-airlines-try-to-pull-a-fast-one-on-their-website/ Fri, 05 Sep 2008 22:04:08 +0000 http://wordpress.org/?v=2.5.1 By: admin http://www.hawaii-aloha.com/blog/2008/05/15/did-hawaiian-airlines-try-to-pull-a-fast-one-on-their-website/#comment-7796 admin Mon, 19 May 2008 18:15:04 +0000 http://www.hawaii-aloha.com/blog/2008/05/15/did-hawaiian-airlines-try-to-pull-a-fast-one-on-their-website/#comment-7796 Aloha Dave, thanks for clarifying that for us! Aloha Dave, thanks for clarifying that for us!

]]> By: Dave http://www.hawaii-aloha.com/blog/2008/05/15/did-hawaiian-airlines-try-to-pull-a-fast-one-on-their-website/#comment-7772 Dave Mon, 19 May 2008 12:04:43 +0000 http://www.hawaii-aloha.com/blog/2008/05/15/did-hawaiian-airlines-try-to-pull-a-fast-one-on-their-website/#comment-7772 I believe the latest Hawaiian Airlines booking engine was built and designed internally at Hawaiian airlines with the help of consultants from Microsoft. Before that, the booking engine was designed & developed entirely in-house at Hawaiian. However... If you are on the Hawaiian Airlines website and try to book a "package", (Air, Hotel & Car) you leave the Hawaiian Airlines website and go to the get2hawaii.com website which is co-branded (Private label) to look similar to the Hawaiian Airlines website. It is not the Hawaiian Airlines website, just look at the URL) Since it looks similar to the Hawaiian Airlines website, I would assume most people never realize they have left the website. I believe they used WWTE, the private label booking engine operated by Expedia before that. (Same thing, it looked like the Hawaiian Airlines website, not Expedia) I believe this is why you didn't see the the travel insurance option change on the Get2Hawaii.com or the Expedia, private label websites. (Hawaiian Airlines does not control or operate them) As far as I know... Hawaiian Airlines can test whatever changes they want to their own booking engine and this has no effect on other third party booking engines. Things seem to change so fast. I would speculate that Hawaiian Airlines conducts limited tests & tweaks their booking engine all the time without notifying the public. But yeah... This one got a bad reaction. I believe the latest Hawaiian Airlines booking engine was built and designed internally at Hawaiian airlines with the help of consultants from Microsoft. Before that, the booking engine was designed & developed entirely in-house at Hawaiian.

However… If you are on the Hawaiian Airlines website and try to book a “package”, (Air, Hotel & Car) you leave the Hawaiian Airlines website and go to the get2hawaii.com website which is co-branded (Private label) to look similar to the Hawaiian Airlines website. It is not the Hawaiian Airlines website, just look at the URL) Since it looks similar to the Hawaiian Airlines website, I would assume most people never realize they have left the website.

I believe they used WWTE, the private label booking engine operated by Expedia before that. (Same thing, it looked like the Hawaiian Airlines website, not Expedia)

I believe this is why you didn’t see the the travel insurance option change on the Get2Hawaii.com or the Expedia, private label websites. (Hawaiian Airlines does not control or operate them)

As far as I know… Hawaiian Airlines can test whatever changes they want to their own booking engine and this has no effect on other third party booking engines.

Things seem to change so fast. I would speculate that Hawaiian Airlines conducts limited tests & tweaks their booking engine all the time without notifying the public. But yeah… This one got a bad reaction.

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