Did Hawaiian Airlines try to pull a “fast one” On their website?

Hawaiian Airlines announced today,  that just a few days after they started to add their insurance waiver to each of their bookings without notifying customers, they stopped the program.  They claim that they didn’t get any complaints from customers but that’s kind of hard to believe.  It’s also hard to believe that they could make a decision to do this prematurely,  blaming it on poor execution and lack of communication.  Hawaiian Airlines is a pretty nice sized bureaucracy and things don’t happen in a vacuum,  especially in their online division.  It’s interesting to note that their engine is supplied and developed by the same folks over at Panda Travel who owns Get2Hawaii.net, the technology company behind Hawaiian Air Online.    This is a huge local travel agency who’s been closely affiliated with Hawaiian Airlines  practically since the beginning of its existence.  This sweetheart relationship between these two companies have led to a spin off of several affiliate sites all which are run really by the same company however,  travel agents pay  them a yearly fee for their booking engine.  if you’re shopping around on the Internet you know what I’m talking about.  There are tons of these cookie-cutter online websites for Hawaii which all have the same exact looking booking engine and the prices are all the same. None of these affiliate sites had the extra insurance automatically added so that makes me think that they knew exactly what they were doing when they started to add the insurance without allowing the customers to choose for themselves.

The situation here with Hawaiian Airlines online portal is just another reason why it’s important to use a travel agent to book Hawaii, preferable an agency here in Hawaii like us.  We will protect you and make sure that you know exactly what you’re purchasing because you’re speaking to a human being who lives here and works here in Hawaii. We always make sure that our customers are aware of what they’re getting and what they’re not getting and our prices 90% of the time are cheaper than the online portals.

Add comment May 15th, 2008

Coming to Hawaii? How to get here from there

One of the things Yaling and I noticed during our vacation to Florida this time was that every time I mentioned we were from Hawaii people had some kind of Hawaii story.  Whether it be the time they hiked diamond head or where they had their honeymoon or even the cost of food when they were here, this beautiful state has touched so many people.  The most common question we got however  was,  "how long does it take to get from there to here?"  meaning how long does it take to fly over to Hawaii.  So the minute I got back today I surveyed a few cities that we service and have compiled a little list for you to get an idea about how long it’s been a taking to get here.

Times will always of course vary depending on whether or not you have a connection, which most people do when traveling from the East Coast and Midwest.  For example, we just came from Miami and connected through Newark, the layover time was almost 4 hours!.  We actually like our time on the ground but don’t recommend these kinds of long layovers because with that layover, our flight from end to end was almost 15 hours.  In most cases if you’re planning  properly you won’t have more than a two hour layover in any one hub.

Another issue to consider as  consolidation occurs in the airline industry, is that major hubs seem to favor one destination over another for certain airlines.  For example, Continental uses Houston and Newark very often to connect people.  Delta uses Atlanta,  so depending on where you live,  you may want to select an airline that has a close hub which will bring down your travel time.  The airlines that offer nonstops from the East Coast and Midwest are Delta with a non stop  flight from Atlanta to Honolulu, Continental with a nonstop flight from Newark,  United with a nonstop from Chicago O’Hare and American has a nonstop from Dallas.  In most cases you will either connect in one of these cities or be lucky enough to live near there and fly straight over. If you know you have to have a connection if you’re flying here the rule of thumb is just to add to a half hours to the flight time and you’ll be pretty close to calculating your exact travel time.

Here’s a list of flight times (non-stop) from some of the major cities we service.

Newark 9.25 hrs
Los Angeles - 5.75 hrs
Atlanta  - 9.1 hrs
San Francisco - 5.5 hrs
Seattle - 5.75 hrs
Denver 6.9 hrs
Minneapolis 8 hrs
Las Vegas - 7 hrs
Phoenix - 8.25 hrs
Salt Lake City - 6.5 hrs
Chicago - 9 hrs
New York - 12.5 hr

Add comment May 12th, 2008

Surfing Wacky Wonderful Waikiki

Surfing Waikiki
In the world of pro surfing, the North Shore on Oahu is considered "Mecca." Famous “Sunset” and “Pipeline” beaches are where the professionals come to surf. But for me, one of my favorite places is on Oahu’s South Shore - Waikiki. I know you may think I am crazy, it’s crowded, there is no parking and it’s full of tourists getting surf lessons. But to me – it is always a party surfing wacky wonderful Waikiki.

In Hawaiian, “Waikiki” translates to “spouting fresh water” for streams and springs that once fed the wetlands in the area. Historically, the Waikiki area has long been a place for leisure. Popular for fishing, surfing and outrigger canoeing with ancient Hawaiians and later in the 1800’s, a retreat for Hawaiian royalty and a playground for celebrities and the wealthy.

Duke Surfing WaikikiWhile my sister is not a celebrity or wealthy nor royalty, she does live in England and a few years ago I took her for a lesson not knowing what to expect. She had the time of her life! The good news is that if you are a beginner, Waikiki is truly the best spot to learn. There are rental spots all along the beach and for lessons, the iconic “Waikiki Beach Boys.” These guys are amazing and for decades have been teaching celebrities, children and tourists from all over the globe. Many of them even speak fluent Japanese. The most famous beach boy is Duke Kahanamoku, who grew up on the shores of Waikiki and became the world’s greatest ambassador of surfing and aloha.

Now even after living in Hawaii for over ten years, the best thing I can do after working inside an office all day, is hitting the waters of Waikiki. Even if the waves are super small, I always enjoy myself. The energy of the other surfers, views of Diamond Head and the “pink hotel” and the spectacular sunset and hope of seeing that infamous “green flash.”

Sunset Surf WaikikiWaikiki is such an iconic spot, the backdrop for countless movies and commercials, weddings and serving as the hub of the Hawaii tourism industry. It is campy and kitschy and surfing the famous waves of Waikiki should be on everyone’s “must do list”. And also on that list, be sure to include a post surf Mai Tai to celebrate your rite of passage surfing wacky wonderful Waikiki. (Posted by CM & Images Web ).

1 comment May 9th, 2008

The Olive Tree Cafe - Fresh & Tasty

Savas Owner of the Olive TreeThis is embarrassing – but I can’t cook. My family knows as do all my friends and boyfriend. So what this means is that I eat out – a lot! My top number one place to go is the Olive Tree Café just outside Kahala Mall here in Honolulu.

The Olive Tree is a casual Greek restaurant that serves the tastiest dishes. The ingredients are fresh and the staff is attentive and friendly. When I walk into the café, I often feel like "Norm" from Cheers, as I am  greeted with aloha by Rich, Romey or the owner Savas. The setup is very informal, you seat yourself, and on busy nights you “stalk out tables” as customers leave to secure a spot. They do not have a liquor license so you can bring you own and there is no corkage fee.

Fun at the Olive Tree Cafe in KahalaI always start off with humus and pita bread or the mussels. Then move on to my signature meal - the Greek salad. I often also order the fish or lamb Souvlaki which is also yummy. Olive Tree has daily specials, so be sure to inquire when you place your order at the counter. While the menu isn’t extensive, it is quality. Savas really embraces the concept of “fresh” in all his dishes. One Saturday I was eating there and no joke, a guy backed his truck up and they brought in a huge fish into the kitchen that was mostly likely swimming in the ocean just moments before. Now that is fresh!

I recommend calling in your order, and then taking it to the beach or some other fun Hawaii spot. When my mother was here, I had multiple requests to pick up Olive Tree and bring it back to her Waikiki hotel. We opened a bottle of wine and dined on her lanai. If you are looking for an inexpensive, delicious meal - go to the Olive Tree Café. And for the record, no they aren’t paying me and yes I do have to pay for my meals there. As a matter a fact – I think I hear an order of humus calling my name now. (Posted by CM & Images S.Bulletin, HNA).

1 comment May 8th, 2008

The International Symbol of Aloha

Sexy Tom Selleck in Signature Aloha ShirtGrowing up in Rhode Island, I loved watching Magnum PI. Not sure if it was his Ferrari, mustache or the beautiful scenery of Hawaii. But one thing is for sure – I loved his short-shorts and aloha shirts!

The Aloha shirt is an international symbol of Hawaii and recognized around the world. Over the years it has evolved from its’ humble beginnings in the 1930’s to become a beloved uniform for the aloha state and those seeking the relaxed island lifestyle.

The modern Aloha shirt was devised by Chinese merchant Ellery Chun. Chun began sewing brightly colored shirts for tourists out of old kimono fabrics he had leftover in stock. The newspaper was quick to coin the term “Aloha shirt” to describe Chun’s fashionable creation. Local residents, especially surfers, and tourists couldn’t get enough. Within years, major designer labels sprung up all over Hawaii and began manufacturing and selling Aloha shirts.

Aloha Shirts Doggie StyleThe popularity of the Aloha shirt boomed in the United States after WWII as major celebrities sported the Hawaiian wear. President Harry Truman wore Aloha shirts regularly, as well as John Wayne, Duke Kahanamoku, Elvis Presley, Jimmy Buffet and Burt Lancaster.

I still smile when I see someone wearing that signature red Aloha shirt made so famous by Tom Selleck. It now lives in the Smithsonian Institute. All would agree that no matter what color or style – the Aloha shirt still represents the feel of the islands and a dream of paradise. The good news is that no matter where you live you can always embrace your Aloha spirit and wear an Aloha shirt. From my experience they look best when accompanied with rubber slippers and a mai tai. (Posted by CM & Images Web).

Add comment May 6th, 2008

The Waikiki Aquarium - Window to the Ocean

Waikiki AquariumOne of the best ways to learn about our amazing ocean and all its beautiful creatures is to take a trip to the Waikiki Aquarium. While the aquarium is small, it is a little gem right on the shores of the Pacific. Over one hundred years old, the Waikiki Aquarium has been leading the way in ocean education and appreciation for both Hawaii residents and visitors.

I headed over to the aquarium Saturday afternoon and was delighted to be greeted by their highly attentive volunteers and staff as they welcomed me. The aquarium itself – is an open air structure playing to the natural beauty of the ocean and the surrounding landscape. Included in the price of admission, are “audio wands’ that are a cross between a TV remote and mobile phone. These information wands, allow you to take a self guided tour of the site at your own pace. 

Waikiki Aquarium FishOn site, visitors can see an amazing variety of marine life from the tropical Pacific Ocean and Hawaii. It is educational, granting you up-close views of reef sharks, corals, endangered Hawaiian monk seals, jelly fish and my favorite - the giant clam.

The aquarium is a great way to spend an afternoon for a family outing or even a casual date! Located in Queen Kapiolani Park (ocean side of course) at 2777 Kalakaua Avenue on the Diamond Head end of Waikiki, it is within walking distance to many of the hotels. This convenient address makes it an easy activity to incorporate after a day at the beach. It is opened daily from 9 - 4:30pm. The Waikiki Aquarium truly proves that big things come in little packages. (Posted by CM & Images CM & Web).

Add comment May 6th, 2008

Hawaii Travel News

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This week in the news:

  • Go and Hawaiian Airlines announced last week that they have settled their long-running dispute over inter-island Hawaiian service.
  • Hawaiian Air prices for airfare and extra luggage are on the rise.
  • Starting May 1st passengers traveling to the neighbor islands will see a $5-$20 increase in one-way fares.
  • A newborn monk seal pup abandoned by his mother on Kauai is being cared for on Oahu. Weather and Celebrity news.

Add comment May 4th, 2008

Hawaii Makes Top Ten List

Poipu Cliffs of KauaiHawaii has been, and always will be tops on my list, so it was nice to see Hawaii nab two prime spots in the “2008 Travelers’ Choice for US Destinations.” Perhaps I am too biased since I do live here – but come on…Hawaii is pretty great. I sort of feel bad for the other states, I mean how can they possibly compete against Hawaii’s beaches, beautiful sunsets and sights not to mention the Mai Tais and aloha spirit.

I was happy to see one of my favorite places making the list. Number 4, sunny Poipu on the island of Kauai. This is a great spot with a relaxed vibe yet it still manages to offer something for everyone. It has fabulous hotels, bars and as I learned from my friend Jody, a great surf break right off the beach in front of the hotels.

Lahaina MauiNinth on the list was Lahaina on Maui. Again no surprise, since it is always a hit with travelers to the Aloha State. Lahaina’s rich whaling history and whale excursions combined with its’ culinary options, golf and shopping makes it also a terrific location for families or honeymoon couples.

That is the magical thing about Hawaii, it doesn’t matter if you are a family with kids, a large group, active, elderly or a couple looking to spark romance – Hawaii has something for everyone. This must be why people keep coming back to the islands year after year. (Posted by CM & Images Web).

1 comment April 30th, 2008

Haleiwa - New and Improved?

Oahu's North ShoreI was reading in the paper and came across an article - “Haleiwa to be rebuilt.”  The article headline made me sad. I know change is necessary to evolution, but for some reason I found this news distressing.

When I first visited Oahu I stayed on the North Shore for two weeks and loved the charm of Haleiwa. So I was very interested when I learned that Kamehameha Schools has plans for Oahu’s famous rural North Shore.

Part of the plan includes redeveloping the landmark Matsumoto Shave Ice building and adding 50,000 to 100,000 square feet of new commercial space in historic Haleiwa town. So what exactly does “redeveloping the landmark Matsumoto” mean exactly? How could you change the Mecca of shave ice?

Haleiwa BridgeAccording to the article in the Advertiser, the plan is to “revitalize the rural community.” These plans come after two years of community meetings where the developers incorporated suggestions by area residents. The good news is that the trust’s main goal is to keep the North Shore’s rural character intact. As it stands now, the proposed development includes both affordable housing units, as well as market-priced homes. It will also incorporate a plantation-style “Town Center” for new businesses, retail shops, a grocery and drug store as well as office space at the Matsumoto site, totaling 50,000 to 100,000 square feet.

The residential projects are expected to be completed in five to 10 years, with the overall plan targeted within the next 15 to 20 years. Let’s hope they also have a plan for all the traffic. (Posted by CM & Images HNA).

Add comment April 29th, 2008

Who Says You Can’t Get Anything for Free Anymore?

Golf HawaiiNow I don’t play golf, but living in Hawaii it is hard to ignore. It is a popular pastime and some of the world’s premier golf courses and tournaments are held here on our islands of Oahu, Maui and Kauai and the Big Island.

So when I heard that May is “PGA’s Free Lesson Month” it got my attention. It could be a good excuse to finally get one of those cute golf outfits! One of the sport’s biggest criticism is the high expense, so the PGA‘s “Play Golf America Program” is offering free introductory lessons for beginners, tips to casual players and the opportunity for avid golfers to fine-tune a specific area.

Turtle Bay Golf on OahuOn Kauai, Princeville’s 18-hole Prince course and 27-hole Makai course will offer free golf lessons in May. Resort pros will provide personalized 10-minute lessons any day, with reservations. On the North Shore of Oahu, head to Turtle Bay, the back drop for the new movie comedy “Forgetting Sarah Marshall” and get started! For full details contact each hotel direct. (Posted by CM & Google).

Add comment April 27th, 2008

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